Tuesday, January 7, 2025

Authenticity and Leadership

 


My colleague, mentor, and BFAM (brother from another mother) Fahim sent me a podcast to listen to the other day, as he and I often do to encourage each other and share information, inspiration, and ideas to continue our individual growth, as well as the growth of our independent and collaborative business ventures. It’s episode 69 of Conversations with Loulou, in which host Loulou Khazen interviews Steven Bartlett at the Sharjah Entrepreneurship Festival on February 4, 2024.

The podcast description describes Steven as follows: “Steven is a celebrity in the world of podcasts, his podcast the Diary of a CEO gets 50 million monthly downloads and is the number one podcast in Europe. Steven is a successful entrepreneur, investor and author. Steven is remarkably humble, his passion is grounded in pragmatism and his story truly inspiring, a self-made, self-taught immigrant from Botswana to the U.K. who made the best out of his privileges and continues to build and be at the helm of successful ventures.”

I’ve listened to Diary of a CEO quite a few times. The episodes are longer than most podcasts (often over two hours each), so are an investment of time for sure. But, they’re always worth it in the value that bring. This episode of Conversations with Loulou is only 50 minutes long, and I highly recommend that everyone invest that time in listening to it—especially any entrepreneurs or those who are building teams, businesses, and products.

The full conversation can be watched here: https://www.youtube.com/watch?v=FHamDLiiZxs

Here are my notes from this episode and conversation: Conversations with Loulou Podcast #69: A conversation with Steven Bartlett on Fame, Authenticity, And Leadership

  • Steven Bartlett is an investor on Dragon's Den (The U.K.'s Shark Tank), author (Diary of a CEO and Happy Sexy Millionaire), podcaster (Diary of a CEO), and entrepreneur in venture funding, tech, publishing, and more.
  • Any leader or public figure has to find their own way to encourage calm among the chaos. You can't get too carried away with the highs, therefore you won't get too carried away with the lows. If you open yourself up to the applause, you also open yourself up to the boos.
  • It's hard to do anything in life without getting both sides of the feedback ("You're the worst person that ever lived." or "You're the best person that ever lived.") Both of those are not useful. If you want to be healthy, you need to find systems and ways to keep calm in the chaos. It's not natural for millions of people to have access to you and message you on a Sunday morning, so we need to remember to pull it back to our tribe like in prehistoric times and just focus on the messages from them.
  • The bridge to connection is vulnerability. It's not a repellant, but rather it's a magnet. Set down the walls of ego and pride and form bonds. It's not just a great tactic for connection, but it's healthy for the individuals doing it too. In content, be careful about too many margaritas on beaches in Hawaii, but rather show your real self as well. Be authentic and vulnerable.
  • In moments of tremendous difficulty, you need to empathize with how your team is feeling.
  • Happy Sexy Millionaire: Unexpected Truths about Fulfilment, Love and Success is the title of Steven's most recent book, which is a "mousetrap" to get people to open it up because it sounds aspirational, but inside it's not an aspiration to be him, but an encouragement to be yourself. You can't become anyone you admire, as you don't have their trauma, their family, their history, etcetera, but rather the only person you can become is the best version of yourself. No one can replicate your curiosity.
  • None of us have the core components of being Steve Jobs, but we can all learn lessons from Steve Jobs. And that's how we have to look at and think about and learn from anyone to whom we aspire to be like.
  • People buy from people.
  • According to physicist Richard Feynman, "If you want to accelerate your learning, you have to create an obligation to teach others."
  • Take the thing you've learned and reduce it down and simplify it to the level of a 10-year-old. If people understand what you said, then that means that you understand it yourself.
  • If we're happy alone, we'll be happy together. Relationships and partnerships don't work the other way.
  • More introspection will accelerate the amount of intellect that you go up way more than others who don't have much introspection.
  • There are five buckets to life, which must be kept in the right order for the world to become your oyster. They must be done in the right order, because if you try to cheat the system, life will bring you back down to the level of your knowledge and skill.
    • Bucket 1: your knowledge
    • Bucket 2: the application of your knowledge, which are your skills
    • Bucket 3: your resources, which is what you obtain when you have advanced knowledge and skills
    • Bucket 4: your network, which is who you know
    • Bucket 5: your reputation, or what the world thinks of you
  • The first two buckets are yours and now one can take them away, but the last three the world can take away from you at any point in time.
  • The mistakes our parents make are part of our fundamental privilege.
  • For Steven, a huge amount of independence and a huge amount of shame caused a huge amount of experimentation, which built knowledge, and knowledge is power.
  • Where we end up in life isn't as much a product of our level of hard work and our good ideas, as is the thought of many, but rather it's a product of hiring the right people, providing them with a culture of value, setting in front of them a valuable mission, and to believe that one plus one equals three. The people you put around you are everything. Any leader needs to be involved heavily in the recruitment and hiring process, as that is any business's best asset. Exceptional people then hire exceptional people.
  • Be willing to pay someone two times what you pay someone else if they bring 50 times the value.
  • As a leader, your job isn't to be right, but your job is to be successful. Put people around you who challenge you, spar with you, and question you so you can become better, wiser, and more successful.
  • A bad hire may help you this week, but may cost you 18 months on average: six months to find them initially, six months realizing they're bad and putting them on probation and going through the let-go process, and then six months to find a new candidate. It's better to take seven months to hire someone than to waste 18 months with a bad hire.
  • When the data says that someone is wrong and that a process isn't working, then character and humility come in. Someone who isn't able to admit that they're wrong or change is a bad hire.
  • Steven has learned over the years on Dragon's Den that it's much better to invest in people than in ideas, which is a concept he shares with peer Barbara Corcoran. People who have been through trauma or faced adversity in their lives are able to create a plan and pivot when needed much easier than those who haven't.
  • Things that make a great guest on a podcast: expertise, a story, and if the host is curious about the person, their ideas, and their story.
  • Your audience is people who are curious about the same things as you. Understand your audience, as no one going to be is for everyone.
  • If someone gives you the power of their time to listen to you speak or read your writing, you must pause and consider and honor that. Remember to be grateful and happy about that.

 

This article was written for and published simultaneously for the Ask Uncle Marty™ column at askunclemarty.com and the AYM High blog at aymhigh.com on January 7, 2025.


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Marty Johnson is the Communication and Vision Coach at AYM High Consultants, a columnist, and an editor, producing the mail and business center industry's leading magazine, MBC Today. In 2023, he sold his popular and growing brand, Uncle Marty’s Shipping Office, and retired from shopkeeper life to focus on writing and consulting.  

Subscribe to his free Ask Uncle Marty™ newsletter and read more at askunclemarty.com; follow him on socials @askunclemarty. 

#AskUncleMarty


Friday, January 3, 2025

January / February 2025 Edition of MBC Today

   


The January / February 2025 edition of MBC Today (Volume 27 Issue 1) just dropped. AMBC Members and AMBC Trusted Suppliers have access to the full version and the preview version is available to anyone to see at https://ambc4me.org/wp-content/uploads/2025/01/MBC-Today-Volume-27-Issue-1-Preview-Version.pdf

Thank you to all who contributed to this issue of the retail print, mailbox, packing, shipping, and business center industry's leading publication, keeping both independent and franchise stores across the country up to date, in the loop, and networked together. It's a privilege to produce and edit this publication, but it's because of your hard work that it has such rich content.

I'll share my Letter From the Editor below, as well as preview images of my Ask Uncle Marty column that follows later in the magazine, along with many other articles, on the locked members-only pages. Enjoy!

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Dear Readers,

As we put in the masthead of every issue of MBC Today (see the pretty gold box to the left?), this magazine is your magazine. It's put together by AMBC Members for AMBC Members and we really want to hear more diverse, fresh, and nuanced voices in it. Please reach out with article ideas, column suggestions, your stories, your advice, your tidbits, and more. We would love to hear from you and include you as a writer in this industry-leading publication! Your voices are so important in our #MembersHelpingMembers organization.

Thank you to those who have submitted content for this issue. It is, as always, a pleasure to compile and produce. You'll see a From the Archives column appearing in this magazine for the first time in a few years, in which we re-share Crysta's awesome hiring advice from 2022. Crysta has taught classes and lead seminars on hiring and retention for many years and has, at her now-three Pack & Mail stores in Minnesota, collected on her team one of the most outstanding group of humans our industry has ever known. Her hiring and team building advice is truly sage, timeless, and definitely worth re-reading again and again.

Also in this issue, we're honoring a true veteran of our industry and an honored veteran of our country's armed forces, Steve Merrick. It's been my sincere pleasure to be one of Steve's mentees, to have known him for decades, and to be his colleague now with AYM High Consultants; my fellow coaches and I there are grateful that he, despite retirement, has agreed to remain a coach emeritus so we can still call on him when needed. Though, we certainly will be making sure he has plenty of time to golf as much as he wants. To the tribute article shared on the following pages, I want to add my thanks, appreciation, and commendation to Steve, Erin, and their family for all of their love, care, and incredible mentorship over the years. What a blessing. 

Finally, you'll see a push for AMBC's Pensacola event coming up really soon in February. Please attend if you're at all able. I have had the privilege of being part of this non-profit organization's events for many, many years and they always feed me great information, encourage me with wonderful peers, and expand my network with priceless contacts. They're important. Make the time to go, as it's not an expense but rather it's an investment that will certainly pay off if you put your heart into it. And take lots of notes!

Here's to an amazing 2025. May it allow us to move forward in fresh, joyful, healthy ways.

With gratitude and care,









Marty Johnson (he/him)

Columnist | Ask Uncle Marty™
Editor & Producer | MBC Today
Founder | Uncle Marty's Shipping Office
Communication & Vision Coach | AYM High Consultants
Co-Host | To-Be-Announced Podcast Launching Soon(ish)

askunclemarty.com · @askunclemarty · #AskUncleMarty





Wednesday, January 1, 2025

A Resolution

Today begins a new year. As is traditional, even if a little cliché, this is the time of year when we look back…and look forward. New Year's Eve and New Year's Day are all about fresh beginnings, reflection, and resolutions; they're about change, reform, and generally trying to be better.

This past year, I’ve shared a number of pieces in my column that touch on faith. I felt moved to share some of my thoughts, feelings, interpretations, opinions, and more about a lot of different topics and had been keeping dozens of pages of notes on the subject. There have been a lot of important conversations and changes happening in and around my faith community the past year or two, triggered by some horrific revelations of abuse that occurred. Those revelations were shocking and the stories that have surfaced are heartbreaking. My experience in my community has been mostly very positive and I have a hard time understanding what some other people say they experienced, with spirits of control and rules being what they felt rather than spirits of love and freedom in the simple gospel story. I can’t speak to others’ history, but only my own, though have thought a lot about what has been shared and have resolved to check my own spirit much more closely as a result to try to rid it of more wrong things that could hurt or exclude other people.

As a result of the discussions I continue to have with so many others in my community and with many of those who have moved on from it, I had also created a few articles that I didn’t publish. One of the unpublished essays I sent to my sister and her comment to me was that she appreciated my sharing it, but that I "never have to defend [my] faith to anyone." That spoke volumes to me. So, I deleted it, but eventually found myself writing defensively again and, before I knew it, I had finished another article that clocked in at 11 pages, single-spaced, in 11-point Calibri font. I read, re-read, and was about to publish it when my heart told me to stop. It wasn't right. It was too negative and didn't jive with my mission to share positivity. It may have been how I was feeling, therefore valid and important for me to write for myself in a therapeutic sense, but it was also potentially very dangerous if shared. I recently studied in the book of James and it has been very good for me to have reminders about how much damage our tongues can do. While words can be forgiven, they can't be unsaid. So, I deleted that article too.

I saw a post from someone the other day that they "wanted to be more Christlike" and then defined that by saying (and I'm paraphrasing because I don't remember it word-for-word) that they wanted to "hang out with sinners," "upset religious people," "trust women to lead," "make unpopular friends," "be kind and loving to all humanity," and "take naps on boats." I thought that was great. I know it was partly tongue-in-cheek, but dang were there some truths there!

I’ve shared before that I often shy away from calling myself a "Christian," as that word has been bogarted by a religious world and a political movement with which I strongly disagree on many points. Let me be clear that the term “Christian” is, at its base definition, what I am and what I believe, because it simply means to be a follower of Christ, but the label is often associated in many minds with things that are not Christlike—harmful ideologies, as I've written about before, that cause harm to or exclude entire groups of people, sow fear, prejudice, racism, and anti-LGBTQ ignorance and hate, disenfranchise women, cause people to distrust science, and more.

I have good friends who invited me to their church for a service recently and they don't use the word "Christian" much either for the same reasons, but rather they simply call themselves "students of Christ." I liked that a lot. And I think, in my heart (and yes, I said that correctly, as sometimes we need to think with our hearts and not our easily-confused minds), that that's really the goal for many people of similar faith: trying to be more like Christ in attitude and spirit, and using that as the compass through which one navigates life. It’s a tall order. Few there be that nail it.

The spirit of Christ is defined in one place as having the characteristics of love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. Those were the key elements of what made/make Jesus so wonderful and are what, I believe, God wants to see in people. It's really that simple. God wants to create a family of people who are Christlike in their spirits. And I believe God does that across all faiths, groups, cultures, time, demographics, identities, levels of privilege, and so much more. Honest hearts doing the best with what they know are what God seeks. 

I was a pastor for a little less than two years, 20-some years ago. My first co-pastor was an older man in his 80s who took me aside early on and reminded me to be very careful about qualifying or excluding or judging people. He said, “Never get the idea that all of the people in our fellowship will go to Heaven, or that everyone in Heaven will have been part of our fellowship.” That’s what I was raised to believe and it was a great reinforcement for me to hear from him. It’s more about a person’s spirit and less about their denomination or affiliation. God loves all people, everywhere, regardless of circumstance. Faith is an ever-evolving thing for everyone who tries to understand more about things bigger than themselves.

I observed so much good in 2024, but also saw quite a bit of anger in people, particularly on socials. An election year while the world is erupting in conflict will do that. And I have been fighting some anger myself, trying hard to not to let it turn into bitterness and the flailing results that that can produce. Anger isn't wrong and there's a time and place for righteous anger, but when anger turns into bitterness it can be very scary—a dark, slippery spiral that we imperfect humans are prone to go down. It really has to be kept in check. I'm so grateful for those people in my life who have kept love, joy, and peace paramount, as those are the three characteristics of the Christlike spirit that are listed first for a reason…and are the antidote to becoming embittered.

I'm very grateful for an upbringing by parents who lead with love and reason, and who instilled in my siblings and me an ability and a directive to think critically about everything, especially faith, and to never follow anyone or anything blindly. We were encouraged to talk about things, question things, and take advice with many grains of salt (as I’ve also written about lately in some of those articles on faith, because one person’s truth, standards, or set of mores may not apply or be right for another person in another time, place, culture, or circumstance). My siblings and I were encouraged to make decisions for ourselves, be discerning, and be respectful, but not be afraid to break the rules when the rules weren't okay in order to live lives according to the always-evolving moral compasses that we each have inside. This past year has taught me what a true, rare blessing that upbringing was and I can't be more appreciative for my outstandingly wonderful parents who made it clear that it was about your spirit and not about rules or customs. It brought so much freedom that I realize now many of my peers did not have or understand.

I'm grateful too that I've have the incredible opportunity to live a life filled with some exploration and to now be semi-retired and working remotely as a columnist, editor, business coach, and consultant from wherever I need or want to be. It’s an incredible privilege and, though I worked my tail off to get here, I acknowledge that it’s a rare thing and something to never lose gratitude for. I love to travel and I love to try to understand a little bit about different people and their frames of reference, cultures, religious practices, beliefs, and societies. And I think that this is important for everyone to try to do more of, in whatever capacity they’re able for, in order to break the bubbles so many people live in where they sometimes think that they're right and everyone outside of their community is wrong. Instead, by observing, talking, attending, and befriending people who may at first seem very different than ourselves, we learn that this beautiful world is so much bigger, grander, and more loving than we realized; that God's plan is so much bigger, grander, and more loving than we initially may have understood. As recently-passed President Jimmy Carter shared once, "The bond of our common humanity is stronger than the divisiveness of our fears and prejudices." We need to live more in the grey areas, as I've also written about this past year, and not try to qualify everything as black or white, right or wrong, in or out, righteous or unrighteous, holy or unholy, or good or evil. Most things are somewhere in the middle, just as every single human is somewhere in the middle.

I recently listened to a podcast on apologists, or people who try to find scripture to support a certain belief or dogma or set of prejudices. If we have that attitude, we can find scripture—or, at least a skewed translation of scripture—that supports our belief system. But I like what The Happy Givers share sometimes in their social posts, “If you are using the Bible to argue for oppression, exclusion, or violence, then you have misunderstood both the story and the storyteller.” I believe most of us need to understand the big picture better and see humanity as God sees it: complex, diverse, and beautiful in its complexity and diversity.

One thing that has helped me, in addition to traveling and trying to understand other faith communities more and the values they have, is to try to understand root scripture more and the context in which it was written, audience it was meant for, time and culture during its creation, who the actual authors may be, how it was translated over the years to apologize for different ideologies, and more. I listen to a ton of podcasts, but two I really like that have been helpful in this regard are Biblical Time Machine and Data Over Dogma. I don't always agree with everything shared, but that's okay. The point isn't to agree or to be converted, but rather the point is to try to understand more perspectives so we can form our own beliefs and not just simply subscribe to a pre-determined, apologetic set of standards.

Similarly, just because we're part of a faith community doesn't mean that we have to agree with everyone in it or follow along with every directive that someone may try to give us. As one of my mentors often shares, we need to “pick the roses and leave the thorns.” Any faith group will have those who get funny ideas or take scripture out of context, knowingly or unknowingly sharing harmful ideologies. I see it everywhere and in the majority of faith communities I’m familiar with, and it inevitably leads to abuse, control, and heartbreak—completely non-Christlike things. Those are the thorns. They grow with the roses, but when the roses are harvested the thorns are stripped away to make a beautiful bouquet. So call the thorns out and do the work to make changes so they can be stripped away, but don’t dwell on them to the point that you no longer see the roses. Be the change. Check your own spirit. We are responsible for our own actions, reactions, and inactions, but when we obsess so much over other people’s actions, reactions, or inactions then we sometimes can forget to watch our own.

In my faith community, our pastors are meant to be guides—rabbinic-like in their advising and coaching, but not authoritative. That got out of whack for a while, but I see it changing and it’s such a beautiful thing to behold. Recently, one of our pastors told us that she and her co-pastors have resolved to “no longer legislate,” and that made my heart so happy. As a result, people aren't walking on eggshells around our ministers nearly as much and it's creating a much more open and honest fellowship. It's helping to break the bubbles so many pastors and others existed in, and it is awesome to see! People are realizing that the ministry needs to the people just as much as the people need the ministry; that checks and balances are necessary to strip away thorns before they turn into ridiculous customs. I saw a quote lately that said, "Most adults I know aren't looking for a religion that answers all of their questions, but rather a community of faith in which they feel safe to ask them." I'm glad that that has been often my experience and it's why I love my community so much—not because it's anywhere near perfect, but because the majority of the people in it, in my experience, have a measure of a good spirit and are open to learning and growing and becoming better together.

I'm so grateful for beautiful people in my life and in our world who lead with gratitude and show qualities of a spirit that I want more of. Gratitude is a buzzword that I have shared a lot lately in my writing and coaching and also a buzzword that is very popular and trendy in the personal and business coaching worlds that I'm a part of. It's an important word too, as living in gratitude and focusing on the roses truly is a secret to a happy life. It allows, as someone said recently, "whatever you have to be enough." In regard to spirit, the late, great President Carter said, "Spirit is like the wind, in that we can't see it but can see its effects, which are profound." As a Carter baby, I've always had a soft spot for the late president, appreciating the spirit he showed in his kindness after leaving office, his service, his quiet leadership, and his non-dogmatic and what seems to have been very sincere faith.

The sign at the Methodist church down the street recently said, “God has a plan. Love your neighbor.” There’s another Methodist church nearby that displayed a sign saying, “God said, ‘Be still and know,’ not ‘Freak out and question everything.’” I don’t know what it is about Southern Delaware Methodists and their awesome signage, but to them and to their messages I say, “Amen, my sisters, brothers, and others.” Let God work out the big stuff while we just focus on the love stuff. Question people, gently, but don't question God. As a dear friend said so perfectly when she comforted me during a moment of heartbreak last year, "The story isn't over yet."

So, for 2025, my resolution is to be more grateful, to stop and smell the roses, and to lead with a spirit that has more love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. I need more of all of that in my life. We're all imperfect humans, but with a little bit more of the right spirit—the Christlike spirit—we can be just slightly better versions of imperfect humans…and that’s what God wants to see.

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As in all of my writings, essays, and column shares, what has been shared here is my own opinion. Yours may be different. And that’s okay. This essay is formed by my own current beliefs as they stand now, understanding also that belief and faith are ever-evolving things and that I want to remain open to wherever the future takes me.

Addendum on January 8, 2025:

After sharing this on New Year’s Day, in response I’ve had some more great chats with some people I’m close to about more of their experience in my faith community. I didn’t realize just how strong and how prolific the harmful ideology of exclusivity (or “we’re right and everyone else is therefore wrong”) was. While most people I’ve talked to didn’t/don’t feel this way, certainly entirely too many did. It has really been a heartbreaking reality to face, so I’ve been trying to understand what they felt/feel a little better and how it could have gotten to such an extreme place.

Perhaps at the root of the issue are some very dangerous terms used too commonly in a wrong context by some people in our community. People sometimes refer to other people in our group as “the saints” and the group, since we don’t have an official charter or name, as the “truth” or the “way.” That’s a misuse of terms and, as such, a lot of misunderstanding has resulted.

“Saints” in a biblical sense are simply people who are following Jesus and have the spirit of Christ. I don’t believe it’s up to humans to qualify who is and who isn’t a saint. That’s judging, and judgment is reserved for God alone.

The ”truth” and “way” very clearly are referred to in the gospels as being Jesus—simply and exclusively Jesus. Jesus is the truth. Jesus is the way. When we try to be part of the truth and the way, we’re simply trying to be like Christ; trying to have a Christlike spirit. That’s what the narrow way with few that be that find it is: living with a Christlike spirit.

I believe that “the church” refers in a global sense to people in any place and time who God feels are doing the best with what they know. So, it’s not for us to decide who’s part of that church and who’s not, but just for God to know and determine. Then “churches,” or individual faith communities or groups, are many, and each one has people who live with good spirits and those who don’t.

What I’ve come to realize is that, in many cases, instead of people feeling like they want to opt in to a fellowship with others who are trying to be better versions of themselves, too many, particularly from families who have been part of a tradition for generations, instead feel/felt a lot of pressure to not opt out. For too many, it was a push and not a draw, and with that push came a lot of expectations. I’m from a family with only a few family members who participate in my particular fellowship and the majority/rest of my family members are either part of other traditions or have other belief structures. I think that has helped me understand that it’s about individual service and spirit and not about participation or tradition. For me to think with exclusivity about my faith community would mean that the majority of my family and friends were excluded from God's family…and that’s neither a belief I have, nor a thought process I’m willing to entertain.

When I was a pastor 20-ish years ago, my co-pastors and I visited a lot with people about the history of our fellowship. At the time, there was a very wrong idea going around that we had existed since the time of Jesus and were a continuation of the apostleship and church/churches that Jesus established. Over and over again, we tried to set that record straight because there is definitely no line of continuation. While we do try to model things after the apostolic ministry and home-church example we read about in the New Testament, our group was in fact started in the 1800s in Ireland and spread from there.

Some of the first ministers in our community way back then, while likely initially well-intended, went a little (or a lot) crazy and did some terrible things, which is a pattern that continues to this day, as is obvious from the abuse we’ve now realized had gone on for so long. And, if it’s an apostolic model, then that’s spot-on because one of the original 12 apostles also went a little crazy and did some very harmful things…and the remaining 11 were anything but perfect, full of opinions and basic humanity, but I believe genuinely trying their best with their limitations and good intentions. The point is not to follow anyone in the ministry, but for the ministry simply to point people to Jesus, the only safe example to follow.

Some religious history textbooks refer to my faith community as a “restoration movement,” and I think that describes it the best. It’s definitely a unique thing, well-intended, trying its best to get back to the basics and the roots, though full of humans and therefore very prone to religious tendencies, self-righteousness, harmful ideologies that include some who think in terms of exclusivity, and all of the other things we see in scripture over and over again and in all other faith communities the world over. In fact, many faith communities, religions, and churches claim that they are “God’s true church” and whatnot. Exclusivity is a common theme in many belief systems. It’s not right, but it’s common. It’s human nature. It’s narrow thinking.

I shared in my Wednesday Wisdom today (an Instagram post I’ve done every Wednesday for 13 and a half years now), a quote from an unknown author and it simply says, “Don’t ruin an apology with an excuse.” An old friend messaged me after I shared it and said, “I like your post today, but I actually go a step further. I don't allow my kids (the only humans that I can really influence) to apologize. I ask them to acknowledge the impact on the other person and then share how they'll change their behavior so that it doesn't happen again. I find that apologies are primarily for the person who is apologizing.” Wow! I love that. It's so true and so poignant.

So, in that spirit, in my ramblings here that I intend to be more of a working-through-it process for me to sort out my own core beliefs and history and not to be defensive or dogmatic, I feel it’s very important to acknowledge and genuinely apologize if anything I said while in a pastoral role, or since in a lay role, ever lead anyone to believe that I felt that anyone outside of our faith community wasn’t worthy of God’s love. I hope I never felt that; I hope it was never inferred from my preaching or visiting, but if it was then I am truly, sincerely sorry. I am intent on watching my terminology, attitude, and spirit going forward.

My intention in the ministry and now in whatever role I hold or place I find myself in was and is to simply share what I love with others. I do love Christ and I do love the core model of our imperfect little restoration movement in many regards, though fully understand so many of the flaws brought on by us humans who participate in it. The thorns indeed grow with the roses. It’s not about being perfect, but it’s about becoming better. The reforms I see in so many hearts lately are encouraging. The spirit is working overtime and, while there is resistance from some not leading with love and joy, the work being done by those who indeed are leading with those traits—both those who have stayed in fellowship and those who have understandably moved on—is creating a much more back-to-the-spirit-basics group where people are much more chill and much less worried about conforming or converting. I hope this re-energized spirit will continue, putting effort into working through harm done, making amends, acknowledging missteps, and moving forward better.

As a stubborn optimist, I have a whole lot of hope, despite a world that literally and figuratively is on fire, that goodness will win out in the end. I know it will. That's a promise. There will be justice for all who have been hurt, harmed, excluded, and mistreated. I believe that and trust in that, but also acknowledge that I—that we—have a lot of work yet to do. Let's do it with love. Let's do it with joy. And let's do it with a mission to promote peace.

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For those interested, here are some more pieces I wrote last year that touch on faith and humanity:

Sparrows: http://www.askunclemarty.com/2024/02/sparrows.html

Good-Neighborliness: http://www.askunclemarty.com/2024/01/good-neighborliness.html

Compass: http://www.askunclemarty.com/2024/11/compass.html

Wednesday Evenings with Gary: http://www.askunclemarty.com/2024/04/wednesday-evenings-with-gary.html

Lady Wisdom: http://www.askunclemarty.com/2024/02/lady-wisdom.html

Difficult People: http://www.askunclemarty.com/2024/06/difficult-people.html

Just Give It a Minute: http://www.askunclemarty.com/2024/03/just-give-it-minute.html

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Marty Johnson is the Communication and Vision Coach at AYM High Consultants, a columnist, and an editor, producing the mail and business center industry's leading magazine, MBC Today. In 2023, he sold his popular and growing brand, Uncle Marty’s Shipping Office, and retired from shopkeeper life to focus on writing and consulting.  

Subscribe to his free Ask Uncle Marty™ newsletter and read more at askunclemarty.com; follow him on socials @askunclemarty. 

#AskUncleMarty

Saturday, November 16, 2024

Compass


Yesterday, November 15, 2024, was to be the day that I closed on and moved into Cypress Corner, the new townhome that the builders just finished with all of my customizations. I’ve been looking forward to yesterday for many, many months, following the unit’s progress each time the builder sends an update, driving by the site to watch and take photos of the process, and making plans to move in right away, get new furniture, clean out my storage unit and unpack, and get out of my parents’ hair as I’ve been staying in their guest room for a few months after I sold my old home, waiting out building delays to get into my new home.

But yesterday wasn’t actually the day that I had dreamed it to be and planned on for so long. I got up early, as planned, and washed sheets and towels to prepare my parents’ guest room to be turned over to its next residents. I packed my truck and confirmed utility installations scheduled for the next day, got my documents and confirmation of funds together, got my Realtor®’s thank you card and gift ready, and was less than two hours from heading to the closing to finalize everything, sign my name, and get my keys, when I got a text from my mortgage company. Jason, a loan officer at the very small firm with which I went because they were said to specialize in working with entrepreneurs, said in his text, “We can’t close today.”

Actually, no. Jason doesn’t seem to care about professionalism. He actually said, “We cant close today.  I will call you.” I guess putting the apostrophe in “can’t” was just too much effort, though if he had removed the extra space he included between the sentences he could have then used that energy to type an apostrophe. But, I digress…

My heart sunk. WTF!? Is he for real? This has been scheduled, funds have been transferred, closing disclosures have been reviewed and signed, my closing agent is waiting at her office for our 11 a.m. appointment (or so I thought), I have my truck packed, I have utility installations scheduled for tomorrow, and my life has been sculpted around this day for months. What does he mean we can’t close today? What’s the issue!?

I sat in the rocking chair in my parents’ guest room and tried to take some deep breaths. Is this a joke? I texted back that this was not okay and that my truck was loaded and I was not given any warning that the scheduled closing may not actually happen. Jason responded and said that the underwriter hadn’t given a “clear to close” and that he was talking to them now and would call me when he was done.

He called a few minutes later and I had collected myself enough to not totally tell him off—a trait I’m prone to and that I work hard at trying to breath through so I’m not as hurtful in my reactions as my nature would let me be. He explained that the underwriter was taking longer than expected. I asked why they scheduled the closing if the underwriter wasn’t finished yet, to which he didn’t seem to have an answer. I had no idea everything wasn’t finalized and I told him that. I mean, they sent a message that funds were transferred and everything on my end was signed and sealed. For goodness’ sake, the closing was in less than two hours, but they were still waiting for the underwriter to give a green light? It seemed so absurd. Jason apologized and agreed that it was incredibly unprofessional and that he’d be riding the underwriter to get the clear finalized so we could close next week. I wasn’t too kind to Jason on the phone, understandably very upset, and I do regret some of my words and harsh tone. But, as my mom often says, there’s a difference between anger and righteous anger…and, in this case, I feel it was righteous anger as I was feeling. Nevertheless, it’s still anger and dwelling on anger and bitterness will only cause more harm.

I had to get away for a while, so I took my loaded truck to my storage unit and proceeded to unload everything I had just that morning loaded. I then started driving. Driving is sometimes good for me to clear my head and sort through emotions. And, since my storage unit is in the heart of the new town I’ll soon call home, I figured I needed to find my way around this town without using my GPS. So, I started going in the direction that I thought was correct.

After a while, I finally came out of the town in a place that I recognized—miles away from where I thought I’d come out and in the opposite direction of where I wanted to head. As I approached the big road (Delaware’s Route 1, which is the closest thing to a highway we have in Southern Delaware), I looked at my dashboard and noticed a little letter on it that I don’t think I had noticed before: S. I was headed south. I wanted to head north. And, what in the world!? My truck has a compass!?

I don’t think I had ever paid attention to my truck’s compass before, but there it was, smack dab in the middle of my dashboard above my odometer and speedometer. My truck is a 2020 and I bought it new, so for nearly five years now I’ve been looking straight at my compass without realizing it was telling me the direction I was driving in. That would have been so incredibly useful! Yes, I almost always have my phone’s GPS up on its dashboard mount, but there are times when I think I know the way and don’t use the GPS, then inevitably get turned around. My sense of direction is fairly non-existent.

I started driving, north this time after I successfully got on the big road going in the right direction. While driving, I passed a field that had been freshly harvested and cut back. I think it was a corn field, though I’m not certain. Delaware is a heavily agricultural state, with lots of corn, soy, alfalfa, beans, and other crops so beautifully and neatly grown in large farms that line its roads and give this coastal state with its beaches and wildlife sanctuaries and small towns a rural Midwest vibe. Anyway, in this one probably-corn field, I saw two bald eagles quite close to the road—a female with her brown variegated feathers and a male with his white head and dark brown body feasting together on some sort of fresh carcass. 

This was so cool. And rare! I slowed down a bit and the eagles seemed unphased. I thought of taking a picture, but then there was the issue of the carcass and that, to me, was gross. I have no interest in having an image of a gory carcass on my phone. Personally, I get incredibly grossed out this time of year when so many friends show pictures of their fresh hunting kills on social media. I’m not a hunter. I’ve never been hunting. I don’t imagine I’ll ever go hunting. I support those who enjoy it and their right to do so if they’re responsible about it, but it’s definitely not for me. And this is coming from someone who was at one time a biology major and who has had the incredibly exciting privilege of examining a cadaver up-close. I don't mind gore in clinical or scientific settings, but I don't want to display it or carry it around in my pocket. But, again, I digress…

I continued on my way, thinking about those eagles. They were so majestic. Was this a sign? I believe in signs and see them often. I shared a few months ago with some photos on Instagram (see part one of the post here and see part two of the post here) about how rainbows are often a sign to me and how multiple rainbows seen on a road trip to and from a faith gathering reassured me that The Almighty was still in control, despite confusion and conflict in our immediate view down here on Earth. If the eagles were a sign, what did it mean? I just decided that, like the rainbows, it was reassurance that there’s a much bigger picture and that my little moment of angst with my classic first-world problem of not being able to move into my brand spankin’ new home on the day I planned to is indeed not the end of the world. I took some more deep breaths and continued to feel better.

A mile or two further up the big road, I saw another bald eagle—another male feasting on another carcass. If the first two weren’t enough of a sign, the incredible low odds of seeing another in such a short time span sure was. I felt whole again and ready to address the morning’s mortgage and closing delay situation with a much more clear head and focused vision.

I stopped at Grotto Pizza for lunch. For those of you who have never heard of or been to Grotto’s, as it’s familiarly called, I’ll let you know that it’s a Southern Delaware mainstay—boardwalk pizza that’s honestly not my favorite, but rather a tradition, with restaurants popping up all over the bottom half of the state and not just on its coastline. I had a guilty-pleasure comfort appetizer favorite, fried broccoli bites, followed by half of a meatball sub that brought me incredible gastronomic happiness, all washed down with a Diet Coke. I then did some window shopping and checked out upcoming Black Friday deals for new couches, a dining room table, a new main TV, and other things that I’ll soon be buying to fill my new townhome. It was just what I needed.

After using my newfound compass and determination to learn without the GPS to swiftly and safely and much-more-directly return back to my parents’ house, I emailed Jason. Because I took the time to settle my mind, I’m glad to say that my email was much more clear and kind that it would have otherwise been if I had sent it in my immediate frustration that his morning text and call created. I was firm, don’t get me wrong, and called out the profound unprofessionalism in this situation…especially because, after I talked to my closing agent who, if you’ll recall from paragraph four I was assuming was also planning on closing that day, I learned that she had heard a few days earlier from my mortgage company that they needed to delay until Monday to finalize details with the underwriter. So apparently, a few days earlier, Jason knew about the delay but no one bothered to tell me until I had packed up my entire life and was almost on my way to the appointment. As is my literal job to do as a communications coach and consultant, I emphasized in my email to Jason and his boss Karen, with their entire team copied, that communication is so incredibly important and they had seriously dropped the ball on it.

Communication is one of the top things—if not the single top thing—that business professionals get wrong, screw up, and don't put enough effort or emphasis on, and it's also one of the simplest things that you can fix to vastly improve relationships, retention, and revenue.

A few minutes after I sent my strong but hopefully non-abusive email, I got a response from Jason thanking me for it and acknowledging their failure. He said he’d call me later in the day with a plan for Monday. Of course, that was yesterday afternoon, and now it’s Saturday afternoon with still no call, so perhaps Jason didn’t really learn a lesson in proper communication. Whatever. It’ll work out.

Life can be a series of disappointments and frustrations or a series of silver linings, depending on how a person looks at it. So, I’m focusing on the good. One good thing is I had saved all of my ready-to-go Christmas cards with change-of-address announcements for my friends and family until after closing, as my gut said not to mail them until I was in my new place because there was always the possibility of last-minute hiccups. So, those are still unmailed, which is good because I want to be sure I’m physically in my new address before everyone gets it.

Another silver lining is that this happened on a Friday and that meant that a fresh episode of The Great British Bake Off dropped, which helped distract and uplift me a little bit more. I also get a bonus weekend staying with my parents, three fewer days of paying a new mortgage, and an opportunity to once again learn the lesson that just because things don't go as planned doesn't mean that the way they go isn't the way it was supposed to go. 

And, I learned that my truck has a compass.

Your compass is your morality, your gut, your heart, your standards, your conscience, your Jiminy Cricket. We’ve all got a compass, whether or not we notice it, realize it’s there, trust it, or let it guide us. For me, my compass lately has been schooling me in how to treat people. I’m a human prone to anger, bitterness, pugnaciousness, and damaging behavior just like everyone else. My compass tells me to try to control that.

So, despite its disappointments, yesterday was a win for my compasses—both the one in my truck and the one in my heart. And I hope that, on all of our disappointing days, we can all ultimately end up in the direction our compasses tell us we should be heading.


Update on Wednesday: 

We didn’t close on Monday. In fact, I had to fire Jason and Karen last night. Long, gory story short, it seems this whole wait-until-right-before-closing-then-pull-out-the-rug tactic was intentional. After mass confusion and plenty of misinformation, they tried to slip in a nearly-two-points-higher interest rate on what they said was a redone loan because of an error they had made and miraculously discovered the morning of the closing. So, I called them out on their shady scheme and let them go. Be very careful, friends, as scammers and tricksters are everywhere and their wily little tactics are awfully sly.

I’ve decided to not mortgage my new place after all and have sent a message to the builder to rescheduled my closing while I prepare alternate funding. All being well, I should be able to close early next week to be in my new place by Thanksgiving and still be able to break in my brand new stainless GE oven (I think I’m more excited about all of the brand new appliances as I am about the new home!) to bake the pies for our family’s feast next Thursday. I can’t wait!

What a saga. 


...

Marty Johnson is the Communication and Vision Coach at AYM High Consultants, a columnist, and an editor, producing the mail and business center industry's leading magazine, MBC Today. In 2023, he sold his popular and growing brand, Uncle Marty’s Shipping Office, and retired from shopkeeper life to focus on writing and coaching. Subscribe to his Ask Uncle Marty™ newsletter and read more at askunclemarty.com; follow him on socials @askunclemarty. #AskUncleMarty

Burying the Hatchet

As I sat at my parents’ kitchen bar this morning to eat my leftover sesame chicken (last night’s Chinese takeout dinner), I noticed a copy of the Cape Gazette sitting there. Printed newspapers are almost a novelty in 2024, so as I ate, I started flipping through the pages, remembering days when I was young and reading the daily newspaper was an actual thing.

Between delicious bites of reheated globby morsels coated in white rice (sesame chicken is always better the next day, isn’t it?), I stumbled on a page that talked about “Return Day” in nearby Georgetown, Delaware—the county seat for Sussex County, where my parents live and where I too will be officially be calling home in just a matter of days.

Return Day is a formal celebration attended by incumbent, incoming, and staying-on elected officials from the State of Delaware where the recent election results are formally read, there’s a parade, the public celebrates unity with red, blue, and purple people all breaking bread together, and a literal hatchet is symbolically buried in sand from nearby Lewes Beach. Pictured in the Cape Gazette, front and center, were the chairs of Delaware’s Democratic, Libertarian, and Republican parties all standing side by side together; the governor and governor-elect were there, as well as lots of other people. Some where even dressed in Punxutawney-esque top hats and tails.

What a thing! In a country where we hear all the time how divided we are, fueled by media that loves the drama of division, here in my new home state people were celebrating unity, literally coming together to bury the hatchet after the election and find ways to move on together as one people full of diverse opinions, practices, priorities, and principles. My heart was so warmed by the article, just as my belly was being so warmed by the reheated-a-minute-too-long sesame chicken.

I know differences in politics, especially this year, are stark. I’ve seen so many posts about how “agreeing to disagree” is fine in principle, but not when it comes to misogyny, racism, homophobia, transphobia, xenophobia, and so much more. And I agree that those harmful ideologies, as I’ve written about before, transcend politics and religion and all other things and should be called out and removed. But, as I’ve also written about, we’re not going to get anywhere by warring amongst ourselves. The best thing I can do (as in a topic like this I suppose the best thing I can do is just speak for myself) is to set an example of being inclusive and loving and also speak up for what I know is right and hope others do too, but not spit hate and name-call and sling insults at and cut out of my life others who have yet to learn the valuable lesson of the immense power in good-neighborliness.

Delaware is officially a blue state, but really is much more purple than blue. I saw a video not too long ago about how if our country’s electoral map was variegated shades of purple instead of divisive state-by-state blue and red distinctions, then we’d all feel much more connected and part of each other’s stories instead of at odds with each other. I agree with that and think that simple change would do wonders for our national conversation. But hope and love don’t sell clicks nearly as much as division does, I’m afraid. 

In Delaware, I’m thrilled to see that we elected the very first out trans person to ever hold a seat in congress, setting an example for our country and hopefully building bridges as other members of congress get to meet her and learn that she’s a beautiful part of creation just like they are. We’ve also just elected only the fourth ever in history Black woman to the senate—a statistic that shocked me when I heard it and I’m so proud to be in a state that values representation and has done a little bit to rectify a horribly unbalanced system. This incoming senate roster will be the first time in American history that two Black women will have served at the same time. How this is a fact in such a diverse country of ours is really a statement to how much work we have yet to do, but as an optimist with a core value to share positivity and not negativity, I want to focus on the positive and how this little step that Delaware has made is making a big difference. Onward!

What in our lives, especially after such a hard-to-watch election this past year, can use a good dose of hatchet burying? I can think of a lot of things in my circles—things which people are so angry, so hateful, so stubborn, and so blatantly disrespectful about. It's my opinion that we all need to be kinder and realize more clearly that loving our neighbor and giving them the freedom to love, worship, believe, and trust as they want is more important than trying to correct, control, or condescend to them. So, maybe with your help, as if you’re reading my column you hopefully are open to sharing a little bit of positivity and upward-motion as I also am, we can all do our best to continue to reach out to our neighbors, be there to show them we’re not horrible people but instead just fellow humans trying to figure everything out, and that we’d love to stand side by side and embrace our differences…and bury the hatchet, together.


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Marty Johnson is the Communication and Vision Coach at AYM High Consultants, a columnist, and an editor, producing the mail and business center industry's leading magazine, MBC Today. In 2023, he sold his popular and growing brand, Uncle Marty’s Shipping Office, and retired from shopkeeper life to focus on writing and coaching. Subscribe to his Ask Uncle Marty™ newsletter and read more at askunclemarty.com; follow him on socials @askunclemarty. #AskUncleMarty


Saturday, November 9, 2024

A Case for Email


Email has fallen out of favor with a lot of people. Some think it's too old-school and/or cumbersome, but I want to state my case as to why it's still incredibly relevant…and why it should be used more. 

Yes, more.

My colleague Fahim and I have written about the importance of professional communication in past articles like “Respectful Responsiveness: How to Be Professional in Email and Text” and “Consistently Clear Communication.” If you haven’t read those two articles, please do so as they have lots of important gems in them that will really make you shine as a more proactive, productive, and prudent professional. I won’t rehash everything expressed in those articles, but there are a two very important—yet often lost—points we make in “Respectful Responsiveness” that I want to remake here:

1) If initiating communication, choose the medium that’s appropriate. Do not interrupt someone’s day with a text or direct message that is not time sensitive. Instead, with any non-urgent things or updates, simply send them an email so they can check when they have time later and not have to pause what they’re doing to get unimportant information.

2) When responding to communication, respond the same way it was sent to you. Do not text someone back when they first sent you an email unless they asked you to specifically or there’s an overarching circumstance that would require immediate notice back to them. 

I believe strongly that the vast majority of professional communication can and should be via email, including what’s often done by text and what’s often done in meetings. Email is searchable. It’s orderly. It can be labeled and filed. And it’s something most people have a dedicated time of day to sort through, rather than trying to volley back non-time-sensitive messages all day, losing focused, productive time.

In an email, you can CC people who should be looped in but don’t necessarily have to respond or be involved in the conversation. That’s what the CC field is for. Be sure to put those from whom you need a response or those to whom the message is directed in the To section and then use the CC section for heads-ups and loop-ins. This is important in responses too, so in responding simply rearrange the To and CC sections accordingly.

In email, you can install Grammarly or another spelling- and grammar-checking widget. This is very important. Other professionals may not take you seriously if your email looks like it was written by a kid texting their buddy with acronyms, fragmented sentences, and lack of clarity. 

Of course, over-emailing is also a thing. This is where the all-important professional traits of thoughtfulness and discernment come in. Keep notes and consolidate your thoughts into fewer, fuller emails so you’re not firing off messages left and right with every little thought you have. Notes apps work wonders for this type of thing. Just keep a daily note where you write down little things you have to tell someone, then once in a while send them a bulleted email with your thoughts. 

If you use email for marketing, check out a recent article that my mentor, colleague, and BFAM (brother from another mother) Fahim wrote: “The Power of a Monthly Newsletter.” It’s important to not over-saturate your email lists with unnecessary communications. Open rates will drop and you’ll start getting lots of people unsubscribing. Instead, consider collecting and consolidating messages into digest form.

If you do text marketing or notifications, understand that they are not for everyone. I acknowledge that younger generations and select individuals from my generation and older are okay with texts from businesses…and, in fact, many prefer it. So, I won’t yuck their yums, but I will caution that those who use text marketing understand that it’s simply not for everyone and that there’s a large group of people, including Uncle Marty here, who would prefer to opt out of it. Especially obnoxious are marketing texts or appointment confirmations that come outside of normal okay-to-text-someone hours. Why people schedule texts for early mornings or weekends is something I truly don’t understand, and nothing will get me to unsubscribe faster to a text campaign than if the text wakes me up from a lovely morning snooze sesh. 

Can you all do me a solid? The next time you get out your phone to text a vendor, client, or colleague something, ask yourself if it’s really important enough to break their concentration and elicit an immediate response. Could it be better served in an email that they could then read when they’re focusing on communication later in the day or early the next business day? I think, in doing this, you’ll find your productivity and the productivity of your colleagues increasing, your notes and information easier to organize and search, and the anxiety levels across your worksphere abate…just a little bit.

And then also do me another solid. If you’re like me and get thoroughly irritated every time your phone bleeps at you, and, like me, due to responsibilities outside of your control don’t have the luxury of silencing your phone, then put up some hard boundaries. I’ve done this and it’s given me a little more peace. I’ve removed all email and social notifications from my phone; I will check email and socials on my own time and on my own schedule, not when the notification wants me to. I also only initiate and respond to texts during certain windows that I’ve established for my own sanity: with friends and family, between 9 a.m. and 9 p.m.; with business-related things, during business hours on business days. This means that if my best friend texts me at 10 p.m. and it’s not an emergency, she won’t get a response until the next day; if a vendor texts me on a Sunday or a holiday, they won’t get a response until the next business day. This, in my mind at least (even if they may not notice or realize it), is doing what I can to not encourage others’ bad habits by texting at personally inappropriate or grossly unprofessional times. Boundaries are so healthy.

Recently, my colleagues at AYM High Consultants and I had a good chat about this. The team members who were handling AYM High’s emails, calls, and texts were answering them at all hours, as people, when given permission (and often without permission), will reach out at odd hours with no regard to the fact that they might be interrupting someone’s sleep, meals, or prayers. So, after a good discussion and an announcement to our clients with our new response times, we successfully put up proper boundaries to not answer emails, calls, and texts outside of business hours. The boundaries we now have put in place for ourselves are awesome, allowing us much more focused time and a much healthier relationship with our clients. It also trains our clients to be more professional in their outreach and response timing, so we feel we’re doing our duty as their business coaches by standing by our own boundaries in hopes that they will put up and stand behind theirs.

All this being said, I acknowledge my bias on this topic. I’m a middle-aged man who is admittedly over-particular when it comes to things like this—a trait that, frankly, makes me quite a good editor and communication coach. It’s my job to notice these things and it’s my personality to be considerably irritated by the same. I don’t have a mind that can keep all the facts, names, numbers, topics, clients, events, and everything else I’m involved with straight, so I instead rely on a detailed system of notes and reminders and conversation chains to keep everything sorted out and accessible when I need to remind myself of something that’s going on.

I also acknowledge the effectiveness of text marketing. I may have disparaged it a bit in this article, so want to make sure I also state that I believe it has its place; there are a lot of people who like it and respond well to it. My colleagues at AYM High communicate with a lot of our clients via text and it seems to be favorable for most people. It’s not for me, but then again I’m certainly not most people. 

I in no way mean to disparage connectedness, technology, multiple platforms, or keeping in touch. I'm simply trying to make an argument for a technology—good ol' email—that some have all but given up on, but I still find to be incredibly necessary in 2024 business. I simply want to make the point that email is still very relevant, and it’s certainly the way to go for anything that’s official, important, of-record, or formal. I love change and progress, but I do fear that we lose some basic professionalism as options for communication become so prolific. 

In non-professional settings, please text your friends and family. Call them. Interrupt their days to share silly things that reinforce your relationships and bring them joy. That’s so important. But just be aware of proper boundaries when it comes to late nights and early mornings if you know they’re not a late night or early morning person. And for professional communication, please keep business stuff to business hours, send emails for non-time-sensitive things, and let’s all do what we can to establish and reinforce essential oft-lost boundaries in our uber-connected entirely-too-accessible world.



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Marty Johnson is the Communication and Vision Coach at AYM High Consultants, a columnist, and an editor, producing the mail and business center industry's leading magazine, MBC Today. In 2023, he sold his popular and growing brand, Uncle Marty’s Shipping Office, and retired from shopkeeper life to focus on writing and coaching. Subscribe to his Ask Uncle Marty™ newsletter and read more at askunclemarty.com; follow him on socials @askunclemarty. #AskUncleMarty


Tuesday, November 5, 2024

November / December 2024 Edition of MBC Today

  



The November / December 2024 edition of MBC Today (Volume 26 Issue 6) just dropped. As it's the end-of-year edition, per tradition the digital version is unlocked for anyone to read and the print version is sent industry-wide, rather than just to AMBC Members and AMBC Trusted Suppliers. Check it out at https://lp841d.p3cdn1.secureserver.net/wp-content/uploads/2024/11/MBC-Today-Volume-26-Issue-6.pdf

Thank you to all who contributed to this issue of the retail print, mailbox, packing, shipping, and business center industry's leading publication, keeping both independent and franchise stores across the country up to date, in the loop, and networked together. It's a privilege to produce and edit this publication, but it's because of your hard work that it has such rich content.

I'll share my Letter From the Editor below. Enjoy!

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Dear Readers,

Like many of you, I was saddened by the news of Theresa Whitley Starr's recent passing. She was a fixture at industry events for many, many years, and someone whom I considered a good buddy. As a ShipRite user for most of my career, I interacted with her quite a bit and she was always so warm and caring, giving me a big hug every time I saw her at a conference or training session. She truly will be missed.

It's relationships like those that Theresa had with so many of us in our industry that makes this network we have so special. In many ways, we're a big extended family with all of the quirks that come along with a family: camaraderie, common bonds, maybe an eye roll now and then, occasional disagreements, inside jokes, similar interests, similar struggles, and, above all, a whole lot of love. It's a true privilege to be part of.

As this is the November / December edition of MBC Today, the digital version is fully unlocked for anyone to read on ambc4me.org and the printed version gets sent out industry-wide, rather than just to AMBC Members as is the case with the other five issues of the year. To all of you who only read this magazine once per year as a result, and to those of you who may be reading it for the first time, welcome! Please consider all of the other benefits AMBC has to offer (ambc4me.org/benefits) and please at least take advantage of the no-commitment $5 first month membership offer (ambc4me.org/join-today). I may be biased as this publication's editor and producer, but when you do your initial membership trial, be sure to take advantage of the unlocked archives of past issues of MBC Today in the members only section of the website and dig into decades of past issues of this industry-leading publication and all of the richness each edition holds.

I know many of you are still abuzz about AMBC-U, the online and on-demand training platform that is bringing not only AMBC's certified courses in packing, shipping, and CMRA to people on their own schedule, but also now has incredible streaming seminars in printing, guest services, and more. It continues to grow and is something I am so proud to see being successful. I had the privilege on working on the concept many years ago when I was AMBC Board Chair and to see that vision a reality as a result of so many incredibly hard-working board and staff members is uplifting. If you haven't delved into AMBC-U yet, I hope you'll soon discover the incredible wealth of training, certifications, and knowledge available at your fingertips. Check it out: ambc4me.org/ambc-u.

Here's to a record-breaking December for each and every one of you. Stay hydrated, take your vitamins, and remember that a smile will produce better results than almost any other tool in your toolbox.

With gratitude and care,









Marty Johnson (he/him)

Columnist | Ask Uncle Marty™
Editor & Producer | MBC Today
Founder | Uncle Marty's Shipping Office
Communication & Vision Coach | AYM High Consultants
Co-Host | To-Be-Announced Podcast Launching Soon(ish)

askunclemarty.com · @askunclemarty · #AskUncleMarty